Traders are finally respecting the law on consumer rights.
posted on 24 February 2011 | posted in
Technology
A month ago, I purchased an LG TV set. It was a new make in the market and I wanted something fancy for my new home. On getting home with the TV, I set it ready for connection. I followed the connection guide in the TVs instruction manual but after all that the TV will not work. I disconnected once more an reconnected and it still will not work. I took the TV the following day to the LG retail shop, where I had purchased it from. I wanted some LG Help, so I talked to the guy who sold the TV to me and he checked the TV again. It actually had a fault. I was given another TV set, an exchange, as they took the one I had for repair. This is not a favor I received from the retailer, it was my right. The law on consumers say that in case of a faulty good after purchase a consumer should receive either an exchange, a repair or a refund of their money. It seems traders have understood that bit very well because I did not need to make a request, they offered an exchange with no negotiations.
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